News & Research
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Quality Ratings
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Each March and September, we ask every client for whom we have provided a service during the prior six month period, to rate our performance on a five point scale ranging from "poor" to "excellent".
The respondents, who can choose to remain anonymous, are requested to measure each "critical to quality" element of our operations.
These semi-annual surveys are a requirement of our ISO 9001:2015 quality certification and are an integral part of QMI-SAI Global's annual audit of our operations.
We typically get a 25% response to each survey and eagerly pore over the returns to learn how we can improve, focus and hone the services we offer clients.
Every survey we have conducted is posted below:
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Date Entered
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Subject
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Comment
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| 1/14/2015 | Turner Drake Sept. 2014 Quality Survey | In September 2014 we again asked every client for whom we had completed a Valuation, Property Tax, C... | | 10/27/2014 | Turner Drake March 2014 Quality Survey | In March 2014 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... | | 1/7/2014 | Turner Drake Sept. 2013 Quality Survey | In September 2013 we again asked every client for whom we had completed a Valuation, Property Tax, C... | | 7/10/2013 | Turner Drake March 2013 Quality Survey | In March 2013 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... | | 1/4/2013 | Turner Drake Sept. 2012 Quality Survey | In September 2012 we again asked every client for whom we had completed a Valuation, Property Tax, C... | | 7/19/2012 | Turner Drake March 2012 Quality Survey | In March 2012 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... | | 12/15/2011 | Turner Drake Sept. 2011 Quality Survey | In September 2011 we again asked every client for whom we had completed a Valuation, Property Tax, C... | | 8/16/2011 | Turner Drake March 2011 Quality Survey | In March 2011 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... | | 12/23/2010 | Turner Drake Sept. 2010 Quality Survey | In September 2010 we again asked every client for whom we had completed a Valuation, Property Tax, C... | | 6/21/2010 | Turner Drake March 2010 Quality Survey | In March 2010 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... |
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