News & Research

Quality Ratings

Each March and September, we ask every client for whom we have provided a service during the prior six month period, to rate our performance on a five point scale ranging from "poor" to "excellent". The respondents, who can choose to remain anonymous, are requested to measure each "critical to quality" element of our operations. These semi-annual surveys are a requirement of our ISO 9001:2015 quality certification and are an integral part of QMI-SAI Global's annual audit of our operations. We typically get a 25% response to each survey and eagerly pore over the returns to learn how we can improve, focus and hone the services we offer clients. Every survey we have conducted is posted below:

Date Entered	Subject	Comment
9/21/2007	Turner Drake March 2003 Quality Survey	ISO Quality Survey
9/25/2007	Turner Drake March 2004 Quality Survey	ISO Quality Survey
9/27/2007	Turner Drake March 2005 Quality Survey	ISO Quality Survey
10/1/2007	Turner Drake March 2006 Quality Survey	ISO Quality Survey
10/22/2007	Turner Drake March 2007 Quality Survey	In March 2007 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
7/8/2008	Turner Drake March 2008 Quality Survey	In March 2008 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
6/25/2009	Turner Drake March 2009 Quality Survey	In March 2009 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
6/21/2010	Turner Drake March 2010 Quality Survey	In March 2010 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
8/16/2011	Turner Drake March 2011 Quality Survey	In March 2011 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
7/19/2012	Turner Drake March 2012 Quality Survey	In March 2012 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...

Page 1 of 5