News & Research
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Quality Ratings
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Each March and September, we ask every client for whom we have provided a service during the prior six month period, to rate our performance on a five point scale ranging from "poor" to "excellent".
The respondents, who can choose to remain anonymous, are requested to measure each "critical to quality" element of our operations.
These semi-annual surveys are a requirement of our ISO 9001:2015 quality certification and are an integral part of QMI-SAI Global's annual audit of our operations.
We typically get a 25% response to each survey and eagerly pore over the returns to learn how we can improve, focus and hone the services we offer clients.
Every survey we have conducted is posted below:
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Previous
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Date Entered
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Subject
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Comment
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| 6/14/2024 | Turner Drake March 2024 Quality Survey | In April 2024 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... | | 12/8/2023 | Turner Drake September 2023 Quality Survey | In October 2023 we again asked every client for whom we had completed a Valuation, Property Tax, Cou... | | 6/29/2023 | Turner Drake March 2023 Quality Survey | In May 2023 we again asked every client for whom we had completed a Valuation, Property Tax, Counsel... | | 12/7/2022 | Turner Drake September 2022 Quality Survey | In October 2022 we again asked every client for whom we had completed a Valuation, Property Tax, Cou... | | 5/16/2022 | Turner Drake March 2022 Quality Survey | In April 2022 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... | | 12/1/2021 | Turner Drake September 2021 Quality Survey | In October 2021 we again asked every client for whom we had completed a Valuation, Property Tax, Cou... | | 6/18/2021 | Turner Drake March 2021 Quality Survey | In April 2021 we again asked every client for whom we had completed a Valuation, Property Tax, Couns... | | 12/1/2020 | Turner Drake September 2020 Quality Survey | In September 2020 we again asked every client for whom we had completed a Valuation, Property Tax, C... | | 7/17/2020 | Turner Drake March 2020 Quality Survey | In May 2020 we again asked every client for whom we had completed a Valuation, Property Tax, Counsel... | | 12/20/2019 | Turner Drake October 2019 Quality Survey | In October 2019 we again asked every client for whom we had completed a Valuation, Property Tax, Cou... |
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